Services & Guarantees · Compliance & Trust
Company credentials, ticket change/refund and after-sales procedures, and fund & payment security — all verifiable online.
Company Credentials & Licences
- Business entity
- Hunan Kaixin Xingxing International Travel Service Co., Ltd. · Licensed Travel Agency
- Credit code
- 91430800MA4QCGKW6R
- Business License
- L-HUN-100535
- Founded
- 2019
- Office Address
- No.340 Ziwu Road, Zhangjiajie, Hunan, China
- Service Hotline
- 400-8830-999
We publish genuine, valid business credentials. To verify, contact our hotline or check the official platforms.
Official verification portals： MIIT ICP filing lookup · National Internet Security Service Platform · National Tourism Supervision Service Platform · China Air Transport Association (CATA)
Fund & Payment Security
- The whole site is served over HTTPS; payments are made only through licensed official channels — WeChat Pay, Alipay and corporate bank transfer.
- Security notice: never transfer money to any personal account. All payments must go through this platform's official checkout only — beware of impostors asking for private transfers.
After-sales, changes & risk notice
- Change/refund rules, deposits and balance, and how flight cancellation/delay is handled — please read and confirm before paying; the final terms follow your order confirmation and the operating airline's rules.
- Risk notice: charter flights are non-scheduled services; schedules and operations may change due to weather, air-traffic control and other reasons. Please rely on the final confirmation from our staff and the airline before travel.
- Licensed travel agency · Operated by licensed airlines
Complaints & Service Quality
Our hotline handles enquiries and complaints 24/7. To escalate to the industry regulator, you may call the national tourism service hotline 12301.
Service Hotline 400-8830-999